Suitable Work Plans

"Suitable Work Plans" are typically developed by either an employer or a Workplace Rehabilitation Provider in the NSW Workers Compensation scheme. With recent changes to NSW legislation, the Suitable Work Plan (or what used to be called the Suitable Duties Plan) has become an important tool not only in the management of a worker's return to work but also in the identification of a worker's current work capacity

Below are a number of key points to consider when developing Suitable Work Plans:

- Include worker's pre-injury job title as well as a job title for any current role the worker is performing as part of their graded return to work

- Avoid broad descriptions of the duties the worker is performing (such as "Office Duties") and use more specific descriptions such as: filing, greeting customers, answering phones, etc

- Detail any training the worker has or is undertaking as part of their return to work. This could be pre-scheduled company training or additional training the worker has completed as part of their suitable work (e.g.: Microsoft Word training)

- Ensure plans are always signed by key parties, including the NTD. The signed version should be provided to the insurer.

- You should always attempt to put proposed "stages" into the plan. Guidance on how the worker should upgrade would come from discussions with the worker, NTD, and any other treating parties

- Keep record of how long the worker has been performing the current suitable work options

Although the above list is not exhaustive it will provide positive guidance to employers and workplace rehabilitation providers when developing these plans in practice.

A sample "Suitable Work Plan" is also attached to this link for your reference. Please feel free to modify and utilise within your workplace as you see fit.

Tipsheet for Helping Supervisors/Managers Report Injuries

The role of reporting workplace injuries to an insurer/agent is typically that of the RTW coordinator in most workplaces. However, the RTW Coordinator is typically not the first employer representative to know about the injury. Rather this is normally the worker's supervisor or manager. In NSW, the insurer must be notified of an injury within 48 hours of the employer becoming aware of the injury. The "employer" includes the worker's  supervisor or manager. Thus, the reporting time starts when the ‘employer’ becomes aware of the injury. As a RTW Coordinator, it is essential to have processes in place to allow supervisors and managers to report injuries, especially if the RTW Coordinator does not work weekends or full time hours. The attached TIP SHEET provides some suggestions for what processes you should consider implementing within your workplace to assist in ensuring supervisors and managers report injuries in a timely manner. 

Communicating with the NTD in the RTW Process

Nominated Treating Doctors (or NTDs) are very busy people. They are often worker's General Practitioners and typically deal with non workers compensation matters most of the time. That means not having to deal with other third parties such as insurance companies, independent doctors and return to work coordinators. However, in terms of workers compensation claims the NTD is vital to the progress of any injured worker's recovery. This means communicating with them as a return to work coordinator is essential. However, how do you balance getting the information you need to assist the RTW process and not bombarding the NTD with inappropriate questioning/enquiries about the injured worker's recovery?

Below is a one page tip sheet which may provide you with some handy tips on how best to communicate with the NTD in a number of different situations. I hope you find it useful in managing this important relationship in the RTW process.

Tips for Communicating with the NTD